Luxury Sales Associate — Style & Clienteling Expert

kate spade new york; Bicester; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Career progression

Volunteer day

Learning opportunities

Team events

Job summary

Coach is seeking a Sales Associate to be the front-line ambassador of the Coach brand in our UK stores. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations across omni-channel channels.

You will build lasting client relationships through fashion expertise, cross-selling, and data-driven insights while working with a collaborative team to drive brand loyalty and revenue growth.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Live-stream shopping

Clienteling

Tools

POS / Mobile POS

Job description

Coach is seeking a Sales Associate to be the front-line ambassador of the Coach brand in our UK stores. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations across omni-channel channels.

You will build lasting client relationships through fashion expertise, cross-selling, and data-driven insights while working with a collaborative team to drive brand loyalty and revenue growth.