Luxury Retail Team Leader

kate spade new york; Manchester; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Social events

Employee discount

Job summary

Coach is seeking an Assistant Store Manager in the United Kingdom to partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of this expressive luxury brand—and your own career growth.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services.
• Strong English language proficiency. (for EU)

Responsibilities

• Drive Sales & Strategy: support Store Manager with forecasting, planning and category initiatives; monitor KPIs.
• Deliver Exceptional Service: create an inclusive, high-energy environment and act as brand ambassador.
• Lead & Develop Talent: recruit, onboard and coach team members and build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling and data acquisition.
• Ensure Operational Excellence: oversee policies, scheduling, payroll, HR processes, loss prevention and visual merchandising.
• Collaborate & Communicate: share insights with district and corporate teams.

Skills

Leadership experience

Customer focus

English proficiency

Problem solving

Communication

MS Office

Tools

Microsoft Office

Job description

Coach is seeking an Assistant Store Manager in the United Kingdom to partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of this expressive luxury brand—and your own career growth.