Assistant Store Manager — Luxury Fashion Leader

Coach Stores Limited; Manchester; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Inclusive work culture

Career progression

Volunteer day

Ambassador Programme

Employee discounts

Job summary

Coach is seeking an Assistant Store Manager in Manchester to partner with the Store Manager to drive sales performance, operations, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards while adapting across roles to implement impactful strategies for the brand’s luxury experience.

This role offers opportunities for career growth within a global fashion house and exposure to omni-channel clienteling

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency (EU requirement).

Responsibilities

• Support Store Manager in forecasting, planning, and implementing category initiatives.
• Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

Skills

Leadership experience

Customer focus

Team motivation

Communication skills

English proficiency

Microsoft Office

Retail systems

Clienteling

Tools

Microsoft Office

Retail systems

Job description

Coach is seeking an Assistant Store Manager in Manchester to partner with the Store Manager to drive sales performance, operations, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards while adapting across roles to implement impactful strategies for the brand’s luxury experience.

This role offers opportunities for career growth within a global fashion house and exposure to omni-channel clienteling