Luxury Sales Associate - Personal Styling & Clienteling

Tapestry, Inc.; City Of London; In loco; GBP 30.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Inclusive environment

Internal mobility

Volunteer day

Ambassador Programme

Social events

Equity Inclusion & Diversity

Employee discount

Incentive programme

Descrizione del lavoro

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in our luxury London store. You will meet personal and store sales goals, support daily store operations, and blend in omni-channel selling with teamwork to build brand loyalty.

With 1+ years in luxury retail, you will steward client relationships, use POS tools, and stay energetic on the floor while representing Coach with professionalism and warmth. UK schedule includes evenings and weekends.

Competenze

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Mansioni

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Conoscenze

Sales experience

English proficiency

Social media savvy

Live-stream shopping

Strumenti

POS systems

iPad

Mobile POS

Walkie-talkie

Descrizione del lavoro

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience in our luxury London store. You will meet personal and store sales goals, support daily store operations, and blend in omni-channel selling with teamwork to build brand loyalty.

With 1+ years in luxury retail, you will steward client relationships, use POS tools, and stay energetic on the floor while representing Coach with professionalism and warmth. UK schedule includes evenings and weekends.