Luxury Retail Sales Associate & Style Advisor

Tapestry (Coach/Kate Spade); Bicester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Job summary

Coach is seeking a Sales Associate in the United Kingdom to be the front-line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

The role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. The successful candidate has 1+ years in luxury retail, strong English, and a passion for fashion.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

Sales experience

English proficiency

Luxury retail experience

Live-stream shopping / video demos

Tools

POS operation

Mobile POS

iPad usage

Job description

Coach is seeking a Sales Associate in the United Kingdom to be the front-line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

The role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. The successful candidate has 1+ years in luxury retail, strong English, and a passion for fashion.