Luxury Reservations Supervisor – Worldwide Tours

Travel Trade Recruitment Limited; Greater London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A luxury travel operator in Greater London is looking for a Reservations Supervisor to manage bookings and provide top-notch customer service. Candidates must have experience with the Amadeus system, excellent telephone skills, and a knack for sales. The role involves responding to customer inquiries, managing team performance, and ensuring a seamless booking process. A competitive salary ranging from £26,000 to £31,000 is on offer, alongside commission based on performance.

Qualifications

• Experience in using Amadeus is a must.
• Ability to provide expert knowledge about travel destinations.
• Must be persuasive and confident in selling services.

Responsibilities

• Handle incoming calls for existing bookings.
• Maintain phone system extensions and ensure call center setups are functional.
• Monitor webchat and handle customer inquiries effectively.

Skills

Experience in using Amadeus

Expert knowledge on destinations

Persuasive and confident selling skills

Excellent time management skills

Ability to up-sell for maximum revenue

Job description

A luxury travel operator in Greater London is looking for a Reservations Supervisor to manage bookings and provide top-notch customer service. Candidates must have experience with the Amadeus system, excellent telephone skills, and a knack for sales. The role involves responding to customer inquiries, managing team performance, and ensuring a seamless booking process. A competitive salary ranging from £26,000 to £31,000 is on offer, alongside commission based on performance.