Luxury Reservations Specialist — Guest Experience

Haymarket Hotel - Reservations; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a skilled Reservations Agent to join its front office team. The role requires managing reservation inquiries with professionalism and providing outstanding guest service. Candidates should possess strong communication and organizational skills while maintaining an engaging demeanor. A competitive hourly rate between £15.50 and £17.00 is offered, along with various benefits including flexible scheduling and ongoing training opportunities.

Benefits

Competitive hourly rate

Financial wellbeing app access

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Enhanced holiday allowance

Qualifications

• Confident and engaging with the ability to connect with guests.
• Genuine passion for providing exceptional service.
• Meticulous and organized to handle tasks with precision.
• Enthusiastic in supporting a dynamic team.
• Impeccable personal presentation reflecting the Firmdale brand.

Responsibilities

• Handle reservation inquiries via phone, email, and online.
• Provide detailed information about rooms and packages.
• Recommend rates and packages based on guests' needs.
• Manage and update reservations accurately.
• Collaborate with departments to ensure seamless experiences.

Skills

Customer service

Communication

Organizational skills

Job description

A luxury hotel in London is seeking a skilled Reservations Agent to join its front office team. The role requires managing reservation inquiries with professionalism and providing outstanding guest service. Candidates should possess strong communication and organizational skills while maintaining an engaging demeanor. A competitive hourly rate between £15.50 and £17.00 is offered, along with various benefits including flexible scheduling and ongoing training opportunities.