Luxury Lounge Supervisor - Lead 5-Star Service

BaxterStorey; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality company is seeking a Lounge Supervisor in Greater London to deliver exceptional service and oversee a collaborative team. The role requires proven experience in hospitality management, strong leadership skills, and a commitment to 5-star customer service. Responsibilities include inspiring the team, maintaining high service standards, and innovating guest experiences. The position offers competitive pay of £15.80 an hour and a comprehensive benefits package in an inclusive environment.

Benefits

28 days holiday

Birthday off

Volunteering days

Enhanced maternity leave

Free meals on shift

Training and development opportunities

Pension and life insurance

Employee assistance programme

Cycle to work scheme

Qualifications

• Proven experience in hospitality, catering, or lounge management.
• Strong leadership and people management skills.
• A passion for delivering 5-star customer service.
• Ability to thrive in a fast-paced environment.
• Knowledge of health and safety and food safety standards.

Responsibilities

• Inspire your team to exceed guest expectations.
• Ensure top-tier service and presentation standards.
• Oversee smooth lounge functionality and staff training.
• Implement new ideas to enhance guest satisfaction.

Skills

Proven experience in hospitality

Strong leadership skills

5-star customer service

Ability to thrive in fast-paced environments

Knowledge of health and safety standards

Job description

A leading hospitality company is seeking a Lounge Supervisor in Greater London to deliver exceptional service and oversee a collaborative team. The role requires proven experience in hospitality management, strong leadership skills, and a commitment to 5-star customer service. Responsibilities include inspiring the team, maintaining high service standards, and innovating guest experiences. The position offers competitive pay of £15.80 an hour and a comprehensive benefits package in an inclusive environment.