Luxury Hotel Concierge & Guest Experience Lead

Beaverbrook Front of House; Leatherhead; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Discounts on retail

Personal development support

Wide range of qualifications

Discounted rates on Food & Beverage

28 days annual leave

Pension

Life Insurance

Sick Pay

Long Service Awards

Cycle to work scheme

Refer a friend scheme

Uniforms

Free parking

Local benefits

Job summary

Beaverbrook, a luxury estate in Leatherhead, is seeking a Receptionist to greet guests on arrival, set the tone for their visit, and assist with dining reservations or overnight stays.

You will be the final friendly face guests see, providing a seamless check-in/out experience and coordinating with teams to ensure flawless service during their stay. A smart, presentable appearance and experience in a luxury property (Opera Cloud preferred) are desirable.

Qualifications

• Experience in delivering guest-focused service in a luxury environment.
• Smart, presentable appearance and strong interpersonal skills.
• Ability to build rapport with guests from diverse backgrounds.
• Experience using Opera Cloud is preferred.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Assist with dining reservations and other guest requests.
• Provide information about estate amenities and local attractions.
• Collaborate with team members to ensure a seamless guest experience.

Skills

Customer service

Communication

Tools

Opera Cloud

Job description

Beaverbrook, a luxury estate in Leatherhead, is seeking a Receptionist to greet guests on arrival, set the tone for their visit, and assist with dining reservations or overnight stays.

You will be the final friendly face guests see, providing a seamless check-in/out experience and coordinating with teams to ensure flawless service during their stay. A smart, presentable appearance and experience in a luxury property (Opera Cloud preferred) are desirable.