Luxury Receptionist - Warm Welcomes & Seamless Stays

Cambridge-House; Greater London; On-site; GBP 24,000 - 34,000; Full time

Job summary

Cambridge House, Auberge Collection, London’s luxury Mayfair hotel, seeks a Receptionist to set the welcoming tone for every guest. You will greet guests, manage arrivals and departures, and deliver warm, discreet service that defines a memorable stay.

The role requires hospitality passion, outstanding communication, and the ability to anticipate needs. Weekend and holiday shifts are expected; you will work with Concierge, Housekeeping and the Cambridge House team to ensure a seamless guest

Qualifications

• Guest-facing experience, ideally in luxury hospitality.
• Passion for hospitality; makes guests feel welcomed.
• Excellent communication; polished, approachable.
• Shift flexibility, weekends/public holidays; strong English; other languages an advantage.
• Right to work in the United Kingdom.

Responsibilities

• Welcome guests with genuine warmth and elegance, creating a personal and memorable first impression from the moment they arrive.
• Manage arrivals, departures and guest enquiries with accuracy and effortless professionalism.
• Anticipate guest preferences and deliver thoughtful, personalised service that makes every stay feel uniquely considered.
• Build meaningful connections with guests, remembering names and preferences to create a sense of familiarity and belonging.
• Respond to requests and resolve concerns with grace, initiative and a genuine desire to find the right solution.
• Coordinate closely with Concierge, Housekeeping and the wider Cambridge House team to ensure a seamless and thoughtfully connected guest journey.
• Maintain accurate guest profiles, reservations and billing records, handling payments and confidential information with care and integrity.
• Share your knowledge of Cambridge House and the surrounding Mayfair area, offering considered recommendations that help guests discover the very best of what is on offer.
• Maintain an impeccable reception area, ensuring every detail reflects the character, atmosphere and standards of the House.
• Contribute ideas and enthusiasm to our opening preparations, helping shape the service rituals and traditions that will define the Cambridge House experience.

Skills

Guest-facing experience

Hospitality passion

Communication skills

English proficiency

Shift flexibility

Job description

Cambridge House, Auberge Collection, London’s luxury Mayfair hotel, seeks a Receptionist to set the welcoming tone for every guest. You will greet guests, manage arrivals and departures, and deliver warm, discreet service that defines a memorable stay.

The role requires hospitality passion, outstanding communication, and the ability to anticipate needs. Weekend and holiday shifts are expected; you will work with Concierge, Housekeeping and the Cambridge House team to ensure a seamless guest