Luxury Guest Concierge & Front Desk Receptionist

Lore Group; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

6 complimentary nights a year at Lore/

Lore Group employee discounts (R&B, &/

Health and well-being benefits

Company events and awards

Job summary

Sea Containers London, a Lore Group lifestyle hotel on the South Bank, invites you to join as Receptionist. You’ll be the first and last point of contact, delivering seamless, personalized experiences from arrival to departure.

In this guest-facing role, you will identify VIPs, coordinate pre-arrival requests, manage check-in/out, and support Thames Suites guests with bespoke touches. Opera proficiency and outstanding communication are essential.

Qualifications

• 2+ years in guest-facing hospitality roles preferred.
• Experience with VIP guest handling and personalized service.
• Fluent English; professional presentation.

Responsibilities

• Review daily arrivals to identify VIPs and preferences.
• Coordinate personalized pre-arrival communication.
• Deliver seamless arrival experiences and recognize returning guests.
• Facilitate special moments and VIP gestures.
• Support concierge-style services including reservations and transportation.

Skills

Strong communication

Guest-centric service

Organization & problem-solving

Luxury hotel market knowledge

Team player

Personable and relationship-building

Opera proficiency

Tools

Opera

Job description

Sea Containers London, a Lore Group lifestyle hotel on the South Bank, invites you to join as Receptionist. You’ll be the first and last point of contact, delivering seamless, personalized experiences from arrival to departure.

In this guest-facing role, you will identify VIPs, coordinate pre-arrival requests, manage check-in/out, and support Thames Suites guests with bespoke touches. Opera proficiency and outstanding communication are essential.