Hotel Receptionist

Beaverbrook Front of House; Leatherhead; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Discounts on retail

Personal development support

Wide range of qualifications

Discounted rates on Food & Beverage

28 days annual leave

Pension

Life Insurance

Sick Pay

Long Service Awards

Cycle to work scheme

Refer a friend scheme

Uniforms

Free parking

Local benefits

Job summary

Beaverbrook, a luxury estate in Leatherhead, is seeking a Receptionist to greet guests on arrival, set the tone for their visit, and assist with dining reservations or overnight stays.

You will be the final friendly face guests see, providing a seamless check-in/out experience and coordinating with teams to ensure flawless service during their stay. A smart, presentable appearance and experience in a luxury property (Opera Cloud preferred) are desirable.

Qualifications

• Experience in delivering guest-focused service in a luxury environment.
• Smart, presentable appearance and strong interpersonal skills.
• Ability to build rapport with guests from diverse backgrounds.
• Experience using Opera Cloud is preferred.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Assist with dining reservations and other guest requests.
• Provide information about estate amenities and local attractions.
• Collaborate with team members to ensure a seamless guest experience.

Skills

Customer service

Communication

Tools

Opera Cloud

Job description

Do you love to provide an unforgettable and enchanting guest experience?

The Role

As our Receptionist you will be the first member of the team to meet our guests as they arrive at our beautiful hotel. You will help to create those enchanting moments which sets the tone for their visit, whether they have come for a dining experience or an overnight stay.

You will also be the final person that they see, and your aim will be to give them a wonderful lasting impression that they will never forget.

Our Receptionists will be on hand to help our guests in any way required during their visit, whether that’s booking a dinner reservation or getting around on the Estate.

The Person

Our successful Receptionist will be smart, presentable and able to build rapport with people from all walks of life.

You will have good planning and organisational skills and ideally have previous experience within another 5 star luxury property.

You will have a charming, hands on approach with a can-do attitude and your work ethic level will enable you to learn, in detail, the Estate’s products and offerings.

It is preferable that the ideal candidate has experience using Opera Cloud.

Shift Pattern

• The ideal candidate will be flexible, working any 5 days out of 7, especially during our busy period i.e. weekends.
• Working the following shifts: 07:00 – 15:00 or 15:00 – 23:00

Salary: £28,000 per annum, plus tronc

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Competitive salary
• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Personal development support
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Earn up to £600 through our recommend a friend scheme
• Uniforms
• Free parking
• And other local benefits