Luxury Hotel Receptionist — Guest Experience Specialist

Beaverbrook Front of House; Leatherhead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension

Life Insurance

Discounts on experiences

Job summary

Beaverbrook Estate is seeking a personable Receptionist to welcome guests on arrival and ensure a memorable first impression. You will assist with dining reservations and estate guidance during their visit, and you may be the last person guests see before departure.

The role requires smart presentation, strong interpersonal skills, and the ability to manage multiple tasks with a hands-on, can-do attitude. Opera Cloud experience is a plus.

Qualifications

• Smart, presentable with ability to build rapport.
• Strong planning and organisational skills are essential.
• Experience in another 5 star luxury property is advantageous.

Responsibilities

• Greets guests on arrival and creates a welcoming first impression.
• Assists guests with bookings and inquiries during the stay.
• Provides information about the estate and facilities and supports guest experience.

Skills

Smart / presentable

Rapport building

Planning & organizing

Customer service experience

Opera Cloud

Tools

Opera Cloud

Job description

Beaverbrook Estate is seeking a personable Receptionist to welcome guests on arrival and ensure a memorable first impression. You will assist with dining reservations and estate guidance during their visit, and you may be the last person guests see before departure.

The role requires smart presentation, strong interpersonal skills, and the ability to manage multiple tasks with a hands-on, can-do attitude. Opera Cloud experience is a plus.