Receptionist

Beaverbrook Front of House; Leatherhead; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension

Life Insurance

Discounts on experiences

Job summary

Beaverbrook Estate is seeking a personable Receptionist to welcome guests on arrival and ensure a memorable first impression. You will assist with dining reservations and estate guidance during their visit, and you may be the last person guests see before departure.

The role requires smart presentation, strong interpersonal skills, and the ability to manage multiple tasks with a hands-on, can-do attitude. Opera Cloud experience is a plus.

Qualifications

• Smart, presentable with ability to build rapport.
• Strong planning and organisational skills are essential.
• Experience in another 5 star luxury property is advantageous.

Responsibilities

• Greets guests on arrival and creates a welcoming first impression.
• Assists guests with bookings and inquiries during the stay.
• Provides information about the estate and facilities and supports guest experience.

Skills

Smart / presentable

Rapport building

Planning & organizing

Customer service experience

Opera Cloud

Tools

Opera Cloud

Job description

Do you love to provide an unforgettable and enchanting guest experience?

The Role

As our Receptionist you will be the first member of the team to meet our guests as they arrive at our beautiful hotel. You will help to create those enchanting moments which sets the tone for their visit, whether they have come for a dining experience or an overnight stay.

You will also be the final person that they see, and your aim will be to give them a wonderful lasting impression that they will never forget.

Our Receptionists will be on hand to help our guests in any way required during their visit, whether that's booking a dinner reservation or getting around on the Estate.

The Person

Our successful Receptionist will be smart, presentable and able to build rapport with people from all walks of life.

You will have good planning and organisational skills and ideally have previous experience within another 5 star luxury property.

You will have a charming, hands on approach with a can-do attitude and your work ethic level will enable you to learn, in detail, the Estates products and offerings.

It is preferable that the ideal candidate has experience using Opera Cloud.

Shift Pattern

• The ideal candidate will be flexible, working any 5 days out of 7, especially during our busy period i.e. weekends.
• Working the following shifts: 07:00 - 15:00 or 15:00 - 23:00

Salary: £26,437 per annum, plus tronc

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Competitive salary
• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Personal development support
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Earn up to £600 through our recommend a friend scheme
• Uniforms
• Free parking
• And other local benefits