Receptionist - Luxury Resort & Guest Experience

The Belfry Hotel and Resort; Sutton Coldfield; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite parking

Complimentary meals during shifts

Wagestream access

Descripción de la vacante

The Belfry Hotel and Resort is seeking a Receptionist to join our front desk team. You will be the first friendly face guests see, handling check-ins and check-outs, deposits of valuables, and issuing room keys in line with hotel policy.

We value excellent guest service, calm composure under pressure, and the ability to resolve issues quickly while ensuring a memorable stay. Opera experience is preferred but not essential.

Formación

• Experience in a busy guest-facing role and the ability to stay calm under pressure.
• Excellent customer service skills with a drive to create memorable guest experiences.
• Experience using Opera hotel management software is preferred.

Responsabilidades

• Ensure efficient running of reception on a daily basis.
• Register guests in and out, handling deposits and keys.
• Provide proactive guest service, resolving issues and enhancing stays.
• Create seamless, personalised experiences that make guests feel at home from arrival.

Conocimientos

Guest-facing experience

Calm under pressure

Customer service excellence

Opera system knowledge

Herramientas

Opera

Descripción del empleo

The Belfry Hotel and Resort is seeking a Receptionist to join our front desk team. You will be the first friendly face guests see, handling check-ins and check-outs, deposits of valuables, and issuing room keys in line with hotel policy.

We value excellent guest service, calm composure under pressure, and the ability to resolve issues quickly while ensuring a memorable stay. Opera experience is preferred but not essential.