Luxury Guest Experience Specialist

The Montcalm Mayfair; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in Westminster is seeking a Guest Experience Executive to enhance guest satisfaction through welcoming service and attention to detail. You will support the Guest Experience Manager and ensure effective communication between guests and hotel departments. Candidates should have prior experience in luxury hospitality and a strong knowledge of guest service standards. A flexible schedule, including weekends and holidays, is required. Join a supportive team committed to excellence in guest experiences.

Qualifications

• Previous experience in a luxury hotel environment.
• Knowledge of exceptional guest service practices.

Responsibilities

• Enhance guest satisfaction through welcoming service.
• Support the Guest Experience Manager.
• Ensure effective communication between guests and hotel departments.

Skills

Prior experience in luxury hospitality

Strong knowledge of guest service standards

Job description

A luxury hotel in Westminster is seeking a Guest Experience Executive to enhance guest satisfaction through welcoming service and attention to detail. You'll be responsible for supporting the Guest Experience Manager and ensuring effective communication between guests and hotel departments. Successful candidates should have prior experience in luxury hospitality and strong knowledge of guest service standards. A flexible schedule, including weekends and holidays, is a requirement. Join a supportive team in a role committed to excellence in guest experiences.