Luxury Front Office Leader - Guest Experience & Team Lead

The Balmoral; City of Edinburgh; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading luxury hotel in Edinburgh is seeking a Front Office Manager to oversee daily operations and ensure exceptional service. You will manage a team of 16, coordinate guest check-in/check-out, and handle inquiries. The ideal candidate will possess strong leadership and communication skills, alongside experience in hospitality management software. The Balmoral offers competitive pay and a range of employee benefits, making it an excellent opportunity for career development.

Benefits

29 days holiday per annum

Occupational Pension Scheme

Private Medical

Meals on Duty

£25 per night discounted rates

50% discount on food and beverage

25% discount on Spa Treatments

Learning and Development Opportunities

Recognition & Reward Scheme

Cycle to Work Scheme

Local Retailer Discounts

Employee Social Events

Employee Assistance Programme

Qualifications

• Proven experience in a similar role within hospitality.
• Strong leadership and team management required.
• Excellent communication and interpersonal skills essential.
• Ability to remain calm in challenging situations.
• Exceptional problem-solving skills and attention to detail.

Responsibilities

• Oversee daily operations of the front office.
• Supervise and train front office staff.
• Monitor room availability, rates, and bookings.
• Handle guest complaints professionally.
• Prepare and manage the front office budget.

Skills

Leadership skills

Communication skills

Problem-solving skills

Organisational skills

Customer-focused attitude

Education

Degree or diploma in Hospitality Management

Tools

Hotel management software (e.g. Opera, Protel)

Job description

A leading luxury hotel in Edinburgh is seeking a Front Office Manager to oversee daily operations and ensure exceptional service. You will manage a team of 16, coordinate guest check-in/check-out, and handle inquiries. The ideal candidate will possess strong leadership and communication skills, alongside experience in hospitality management software. The Balmoral offers competitive pay and a range of employee benefits, making it an excellent opportunity for career development.