Luxury Front Office Lead — Guest Experience Champion

SingleThread Farm - Restaurant - Inn; Windermere; On-site; GBP 27,000 - 33,000; Full time

Job summary

A luxury hotel in the Lake District is seeking a Deputy Front Office Manager to lead the reception team and enhance guest experiences. The role requires prior supervisory experience in luxury hospitality, strong organizational skills, and a dedication to exceptional service. The position offers a competitive salary of £32,500 with additional average gratuities of £643 per month. This is a full-time opportunity in a celebrated establishment committed to high standards of hospitality.

Benefits

Opportunities for growth and development

Staff meals and uniform

Generous gratuities

Stunning Lake District setting

Qualifications

• Experience in a supervisory or management role within luxury hospitality.
• Natural leader who inspires trust and brings out the best in others.
• Thrives in a guest-facing role and genuinely loves hospitality.

Responsibilities

• Lead the Front Office team with positivity and professionalism.
• Ensure seamless and personalized guest experiences.
• Support daily operations including check-ins and guest communications.

Skills

Supervisory experience in luxury hospitality

Strong organizational skills

Guest-facing experience

Calm and solutions-focused personality

Job description

A luxury hotel in the Lake District is seeking a Deputy Front Office Manager to lead the reception team and enhance guest experiences. The role requires prior supervisory experience in luxury hospitality, strong organizational skills, and a dedication to exceptional service. The position offers a competitive salary of £32,500 with additional average gratuities of £643 per month. This is a full-time opportunity in a celebrated establishment committed to high standards of hospitality.