Luxury Auto Service Advisor – Elite Customer Experience

Hedin Automotive London Ltd; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive dealership in Dartford is seeking a proactive Service Advisor to deliver high-quality customer service and support. You will be the main point of contact for customers needing vehicle maintenance and repairs, ensuring a seamless experience. The ideal candidate has strong communication skills, the ability to manage multiple tasks, and experience in a customer service role. Benefits include a competitive salary, comprehensive training, and exclusive staff discounts. Join us and contribute to our team culture.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Employee Assistance Programme

Exclusive staff discounts

Career progression opportunities

Qualifications

• Previous experience in a customer service role is required.
• Ability to manage multiple tasks efficiently.
• Reliable and punctual with keen attention to detail.

Responsibilities

• Welcome all service and repair customers with professionalism.
• Accurately log customer requirements and vehicle issues.
• Coordinate drop-offs and vehicle collection processes.
• Provide updates on vehicle progress and repair costs.
• Work closely with workshop for high-quality customer outcomes.

Skills

Exceptional verbal and written communication skills

Strong organisational skills

Confident IT and administrative skills

Proactive approach to problem-solving

Ability to build rapport

Understanding of the motor industry

Tools

CRM systems

Job description

A prestigious automotive dealership in Dartford is seeking a proactive Service Advisor to deliver high-quality customer service and support. You will be the main point of contact for customers needing vehicle maintenance and repairs, ensuring a seamless experience. The ideal candidate has strong communication skills, the ability to manage multiple tasks, and experience in a customer service role. Benefits include a competitive salary, comprehensive training, and exclusive staff discounts. Join us and contribute to our team culture.