Luggage Porter

PPHE Hotel Group; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel group in London is seeking a Luggage Porter to create a welcoming atmosphere and ensure guest satisfaction. You will be the first point of contact for guests and must have strong communication skills. The role offers a salary of £12.65 per hour plus great benefits like discounted hotel stays, meals, and additional perks. This is a full-time position based in a vibrant new hotel.

Benefits

Heavily discounted hotel rates in Europe

F&B discounts at restaurants

30 days of holiday per year

Two free meals per day

Access to 40% of pay before payday

Recommend a friend scheme

Gym discounts

Free cycling lessons

Discounts at retailers and attractions

Free dry cleaning for work uniform

Annual staff parties

Company pension plan

Responsibilities

• Create a welcoming and guest-responsive atmosphere with personalised service.
• Collaborate with other departments to ensure guest satisfaction.
• Maintain excellent interpersonal skills and the ability to connect with guests and colleagues.
• Perform doorperson duties when required.
• Manage requests promptly and politely.

Skills

Good command of English

Excellent communication skills

Job description

Overview

Location: art'otel London Hoxton, United Kingdom

Department: Concierge & Porters

Job Level: Team Member

Job Type: Full Time

Hours per week: 40

Job Reference: req14233

Date Posted: 25 September

Salary: £12.65 per hour plus great benefits

Overview of the role

We are recruiting for a Luggage Porter for one of the coolest new hotels in Hoxton. art'otel Hoxton offers a skyline view, gallery space, two Banksy originals on display, 357 guest rooms and suites, a lounge, gym and two destination restaurants.

Responsibilities

• Create a welcoming and guest-responsive atmosphere with personalised service, attention to detail, and response to guest and leadership feedback.
• Collaborate with other departments to ensure guest satisfaction.
• Maintain excellent interpersonal skills and the ability to connect with guests and colleagues.
• Perform doorperson duties when required, acting as the first point of contact for all guests entering the building.
• Manage requests promptly, helpfully, politely, and with a caring attitude.

Qualifications

• Good command of English and excellent communication skills.

Benefits

• Salary: £12.65 per hour plus great benefits
• Heavily discounted hotel rates in Europe (extends to Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with gym discounts and more
• Ride to Work scheme and free cycling lessons
• Benefit Hub with discounted prices at stores, supermarkets, retailers, attractions, restaurants and cinemas
• Free dry cleaning for work uniform
• Annual staff parties and events
• Company pension plan and award-winning training