Lounge Business Executive- 18 month Fixed Term

British Airways; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading airline is seeking a Lounge Business Executive to oversee lounge operations and deliver exceptional customer experiences. The role requires a strong background in supplier management, operational performance excellence, and a proactive approach to improving hospitality standards. Join this forward-thinking company and help reshape premium service in travel.

Benefits

Unlimited standby tickets on British Airways flights

Discounted airfares for family and friends

Opportunities for career development

Qualifications

• Strong background in contract or supplier management, ideally within hospitality or travel environments.
• Proven success in operational performance and service excellence.
• Familiarity with using customer insight for enhancing products and services.

Responsibilities

• Manage lounge supplier portfolio to ensure exceptional experiences.
• Act as the point of contact for internal and external teams.
• Oversee lounge operations, including supplier performance and customer communications.

Skills

Customer-first mindset

Commercial acumen

Problem-solving

Interpersonal skills

Supplier relationship management

Job description

The Role: Lounge Business Executive- 18 month Fixed Term

Step into a key role at British Airways as a Lounge Business Executive, where you’ll be instrumental in delivering a world-class experience across our network of British Airways and partner lounges. This is a customer-focused and commercially driven position, perfect for someone passionate about premium hospitality and keen to shape the future of our lounge offering on a global scale.

What You’ll Do:

• Manage the portfolio of British Airways and third-party lounge suppliers, ensuring delivery of an exceptional, consistent experience that surpasses customer expectations.
• Act as the day-to-day point of contact for internal teams and external delivery partners, ensuring effective communication and operational alignment.
• Oversee all aspects of lounge operations, including maintenance, supplier performance against KPIs and SLAs, food and health safety, and customer communications.
• Secure business case approvals for lounge spend in line with British Airways’ financial guidelines.
• Utilise customer insight and satisfaction data (CSAT) to inform continuous improvements and elevate the premium lounge experience.
• Identify and act on opportunities to optimise cost efficiencies, improve service delivery, and unlock new revenue streams.
• Build strong, collaborative relationships with a wide range of stakeholders to influence and deliver business priorities.

What You’ll Bring to British Airways:

• A customer-first mindset with a deep appreciation for premium hospitality standards.
• Proven commercial acumen and confidence in managing supplier relationships.
• A tenacious and proactive approach to problem-solving and continuous improvement.
• Excellent interpersonal skills and the ability to navigate complex stakeholder environments.
• Willingness to travel internationally as required.

Your Experience:

• Strong background in contract or supplier management, ideally within hospitality, travel, or customer experience-focused environments.
• Demonstrated success in driving operational performance and maintaining service excellence.
• Familiarity with using customer insight to enhance products and services.
• Knowledge of food safety and health and safety standards is an advantage.

Ready to set the standard for luxury travel experiences? Join British Airways and help redefine premium service for millions of travellers around the world.

Apply now and discover the possibilities of a career that takes you further.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.