London IT Support Specialist — Drive Global Tech Enablement

Ryder Reid Legal Limited; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading professional services firm in London is seeking an experienced IT Support Specialist to provide technical support and resolve IT incidents. The role involves managing desktops and laptops, diagnosing issues, and supporting various systems including MDM and document management solutions. Ideal candidates will have strong proficiency in Microsoft Office, desktop support experience, and be knowledgeable in relevant certifications. Apply now to join a dynamic environment where your expertise will make an impact.

Benefits

Competitive salary

Professional development opportunities

Support of a global IT network

Qualifications

• Strong proficiency in Microsoft Office.
• Solid desktop support experience with excellent communication skills.
• Knowledge of document management systems (NetDocuments, iManage, or similar).
• Experience supporting iPhones and MDM solutions (InTune).
• Familiarity with video conferencing systems (Cisco, Neat, Poly).
• Certifications such as MCSE, MCP, MOS are desirable.
• Degree-level education and experience with Dell hardware.
• Knowledge of ServiceNow or similar ticketing systems.
• Flexible for occasional travel and participation in an on-call rota.

Responsibilities

• Own and resolve IT incidents, keeping users informed throughout.
• Install, configure, and maintain laptops and desktops.
• Support iPhones via MDM solutions like InTune.
• Diagnose root causes using tools such as Nexthink.
• Provide expert advice on Microsoft Office and document management systems.
• Assist with video conferencing setup and troubleshooting.
• Administer the office phone system.
• Escalate security issues and manage software whitelisting.
• Support printers, copiers, and scanners.

Skills

Microsoft Office proficiency

Desktop support experience

Communication skills

MDM solutions experience

Knowledge of document management systems

Video conferencing systems familiarity

Certifications (MCSE, MCP, MOS)

Experience with Dell hardware

ServiceNow knowledge

Education

Degree-level education

Certifications such as MCSE, MCP, MOS

Tools

ServiceNow

InTune

Nexthink

NetDocs

Job description

A leading professional services firm in London is seeking an experienced IT Support Specialist to provide technical support and resolve IT incidents. The role involves managing desktops and laptops, diagnosing issues, and supporting various systems including MDM and document management solutions. Ideal candidates will have strong proficiency in Microsoft Office, desktop support experience, and be knowledgeable in relevant certifications. Apply now to join a dynamic environment where your expertise will make an impact.