London IT Operations Specialist — Hands-On Tech Lead

Cohere; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A tech company in London is looking for an IT Operations Specialist to support its global operations. You'll be the primary point of contact for IT requests, troubleshoot issues, and assist with onboarding. Strong experience with Mac, Google Workspace, and networking concepts is essential. This position promotes a diverse culture and offers various perks including a remote-flexible environment and generous vacation.

Benefits

Inclusive work environment

Weekly lunch stipend

Full health and dental benefits

100% Parental Leave top-up

Personal enrichment benefits

6 weeks of vacation

Qualifications

• Strong experience with Mac, Google Workspace, and Slack.
• Preferably Okta Certified Professional/Administrator.
• Knowledge of cybersecurity best practices and GDPR.

Responsibilities

• Provide first response for IT support requests worldwide.
• Identify, troubleshoot, and resolve hardware/software issues.
• Assist with onboarding and offboarding employees.

Skills

Mac support experience

Google Workspace support

Slack support experience

Scripting languages (Python, PowerShell)

Cybersecurity best practices

Networking concepts

Clear communication

Organizational skills

Tools

Google Meet

Crestron

Okta

Job description

A tech company in London is looking for an IT Operations Specialist to support its global operations. You'll be the primary point of contact for IT requests, troubleshoot issues, and assist with onboarding. Strong experience with Mac, Google Workspace, and networking concepts is essential. This position promotes a diverse culture and offers various perks including a remote-flexible environment and generous vacation.