London Hub Assistant

University of the West of Scotland; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent educational institution in London is seeking a Hub Assistant for the Student Services team. The successful candidate will connect students to university services and manage queries efficiently. Key responsibilities include assisting students at the London Hub, managing workflows, and supporting core university events. Applicants should have a Level 4 education and strong customer service skills. This role offers competitive benefits including generous leave and professional development opportunities.

Benefits

24 days of annual leave

Additional leave on birthday

Defined benefit pension scheme

Flexible working hours

Employee discount scheme

Access to fitness facilities

Health and wellbeing resources

Professional development opportunities

Qualifications

• Educated to level 4 RQF (HNC level), or equivalent.
• Providing excellent customer service or student service experience is essential.
• Performing a helpdesk style role.
• Working with customer service or workflow style customer systems.

Responsibilities

• Assisting students at the London Hub.
• Managing email inboxes and workflow systems.
• Triage and signpost students to relevant services.
• Help in core university events such as Induction and Graduation.

Skills

Customer service experience

Helpdesk role experience

Workflow systems experience

Education

Level 4 RQF (HNC level) or equivalent

Job description

The University of West of Scotland is recruiting for a Hub Assistant to join our Student Services team at our London Campus. The successful candidate will be a vital link between the student and how students access the University’s broader departments and services. This will involve working closely with staff at all levels across academic and professional service teams, taking student queries via the London Hub and seeing them through to a successful conclusion. The postholder will have a varied workload such as managing email inboxes and workflow systems, where they will directly assist students, while also helping triage and signpost students to access the relevant services they require such as Counselling, Timetabling, Finance, Registry, etc. They will also take part in the ongoing review of systems and processes to ensure efficiency improvements are made. There will be peak times throughout the year that the London Hub Assistant will be required to help with core university events such as Induction and Graduation. During these peak times, workloads can increase significantly, and they will be required to take on ad hoc tasks as required.

• Educated to level 4 RQF (HNC level), or equivalent.
• Providing excellent customer service or student service experience is essential (Higher Education experience is beneficial but not essential).
• Performing a helpdesk style role.
• Working with customer service or workflow style customer systems.

The University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought‑after graduate skills that set them up for global success in world‑leading sectors, industries and businesses. With cutting‑edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others. UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings). Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world‑leading research, and graduates who will design, shape and build a new future.

Benefits

• 24 days of annual leave, plus a further 12 days for public/university holidays.
• Additional days leave on your birthday.
• Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme).
• A flexible approach to working pattern and work‑life balance.
• Employee discount scheme across 3,500 retailers.
• Fitness facilities across our campuses.
• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme.
• Professional, career and research development opportunities.

Closing Date: Sunday 8th February. Interview Date: Monday 16th February or Tuesday 17th February. Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided). The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged. You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice. UWS are committed signatories to the Armed Forces Covenant. UWS is committed to equality and diversity and welcomes applications from underrepresented groups. UWS is a “Disability Confident” employer. University of the West of Scotland is a registered Scottish charity, no. SC002520.