London-based Luxury Italian Customer Care Specialist

MYTHERESA; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury online retailer in London is seeking a Customer Care Consultant with expertise in Italian. The role involves providing exceptional customer service, assisting clients with inquiries, and maintaining strong relationships. Ideal candidates will have prior experience in a customer-facing luxury environment, and must communicate fluently in English and Italian. This position offers a dynamic team environment with a focus on personal and professional growth while delivering outstanding service to our clients.

Benefits

Performance bonus schemes

Pension contributions

Staff discount

Private healthcare

Employee discounts

Qualifications

• Experience in customer-facing luxury sales or service.
• Native proficiency in English and Italian.
• Excellent communication and rapport-building skills.
• Ability to handle complex customer issues.
• Strong computer and keyboard skills.

Responsibilities

• Act as a brand ambassador ensuring outstanding service.
• Assist Italian-speaking customers with inquiries.
• Provide personalized, accurate responses to anticipate barriers.
• Maintain customer relationships post-order.

Skills

Customer care

Language skills (Italian, English)

Communication skills

Initiative

Attention to detail

Tools

Microsoft Office

Job description

A leading luxury online retailer in London is seeking a Customer Care Consultant with expertise in Italian. The role involves providing exceptional customer service, assisting clients with inquiries, and maintaining strong relationships. Ideal candidates will have prior experience in a customer-facing luxury environment, and must communicate fluently in English and Italian. This position offers a dynamic team environment with a focus on personal and professional growth while delivering outstanding service to our clients.