London-based AI-Driven Customer Ops Manager | Equity

Vertice Technology Inc; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing technology company in London is seeking a Customer Support Manager to build and scale a customer-centric support function. The ideal candidate will have proven experience in a Series B or later-stage SaaS company and expertise in leveraging AI and automation in support roles. This position involves developing support strategies, leading a customer-focused team, and driving continuous improvement. Flexible hybrid working options are available.

Benefits

Equity options

Innovative company culture

Growth mindset and collaboration

Qualifications

• Proven experience in a Series B+ SaaS company.
• Strong background in AI- and automation-driven support models.
• Analytical mindset with experience in building data-led performance frameworks.

Responsibilities

• Develop and execute a support strategy to scale.
• Leverage AI and automation to enhance customer experience.
• Oversee support operations to include onboarding teams.
• Hire and develop a high-performing customer-focused team.
• Use analytics to drive improvements in customer satisfaction.

Skills

Experience scaling support or customer operations

AI and automation knowledge

Cross-functional team building

Strong communication

Job description

A growing technology company in London is seeking a Customer Support Manager to build and scale a customer-centric support function. The ideal candidate will have proven experience in a Series B or later-stage SaaS company and expertise in leveraging AI and automation in support roles. This position involves developing support strategies, leading a customer-focused team, and driving continuous improvement. Flexible hybrid working options are available.