Logistics Wholesale Coordinator

Crew Clothing Head Office; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading British clothing brand is seeking a Logistics Wholesale Coordinator to manage wholesales orders and liaise with logistics partners. The role involves tracking orders, producing reports, and ensuring timely delivery. Ideal candidates will have strong communication skills, attention to detail, and experience in logistics and distribution. The position is based in Kingston upon Thames and offers a full-time contract with opportunities for career growth.

Qualifications

• Ability to manage 3rd Party Logistics & Distribution Providers.
• Experience in B2B fulfilment is desirable.
• Ability to plan and manage a busy workload.

Responsibilities

• Own the Wholesale Order Tracker and keep it updated.
• Produce weekly reports on order tracking metrics.
• Manage logistics requirements for wholesale customers.

Skills

Task-oriented

Self-starter

Strong communication skills

Attention to detail

Ability to work in a team

Numerate

Tools

MS AX

WMS systems

Job description

Logistics Wholesale Coordinator

Full‑Time

Kingston

Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website, and the business continues to grow.

Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.

Purpose of the role

Crew Wholesale team are critical to the success of delivering Crew’s Multi‑Channel Strategy. The Wholesale Coordinator will be responsible for tracking wholesale orders from supplier to delivery, communicating with our 3rd Party Logistics Partner, internal Wholesale team and Wholesale Customers.

Responsibilities

• Own the Wholesale Order Tracker, ensuring you and internal teams are updating as required in a timely manner.
• Produce weekly reports from the tracker (e.g. on‑time delivery, late intake, expected revenue vs actual, revenue by week).
• Highlight product delays to Wholesale Team where required.
• Work with the Stock Controller to ensure that wholesale system stocks are aligned on both the Crew and 3PL systems.
• Push picks through to the 3PL for picking and make them aware of any deadlines and priorities.
• Arrange delivery bookings with customers.
• Ensure logistics requirements for each wholesale customer are met the first time.
• Ensure wholesale forecasts and priorities are communicated as timely and accurate as possible, applying corrective plans as required and challenging internal teams where necessary.
• Support peak planning and take action to minimise risk to KPI performance.
• Manage reverse logistics through our 3PL, ensuring visibility, speed, accuracy and minimal cost.
• Track final delivery with carriers and follow up any required actions to successful conclusion.
• Work with Crew departments to review processes and implement a culture of continuous improvement to increase control, accuracy and efficiency.
• Ensure the service delivered meets committed levels and, where under‑performing, own and drive the action plan to resolve the issue.

Deliverables

• On‑time delivery to wholesale customers.
• On‑time, accurate reporting.
• Exception management.
• Wholesale customer service experience.

Experience Required

Essential

• A task‑oriented, result‑driven self‑starter.
• Ability to manage and work with 3rd Party Logistics & Distribution Providers.
• Ability to plan, manage and prioritise a busy workload.
• Ability to work alone and in the wider Crew Team to achieve objectives and deliver results.
• Numerate with great attention to detail.
• Strong communication, influencing and interpersonal skills.

Desirable

• Knowledge of MS AX or other Direct Fulfilment or Multi‑Channel Business system (ERP).
• WMS systems, preferably Red Prairie.
• Experience in B2B fulfilment.
• Knowledge of 3rd Party Logistics Operations & Parcel Distribution Networks.