Logistics Operations Support Specialist

FedEx; Greater London; On-site; GBP 1,931,000 - 2,480,000; Full time

Benefits offered by this job

Training to get you started and on-the

Tuition Assistance Program

Employee Assistance Program for you &/

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx Logistics is seeking an Operations Support Agent to join our team to ensure packages reach their destinations on time. You will handle customer inquiries, log data, and coordinate with the operations network to resolve issues.

This role requires clear communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Working hours are 40 per week, with shifts from Monday to Friday.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Good communication

Fast-paced

Time management

Job description

FedEx Logistics is seeking an Operations Support Agent to join our team to ensure packages reach their destinations on time. You will handle customer inquiries, log data, and coordinate with the operations network to resolve issues.

This role requires clear communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Working hours are 40 per week, with shifts from Monday to Friday.