Express Logistics Operations Support Specialist

FedEx Express México; Cannock; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Compensation package

Training program

Learning resources

Tuition assistance

Employee assistance

Reduced-rate shipping

Career opportunities

FedEx culture

Job summary

FedEx Express UK Transportation Limited is hiring an Operations Support Agent to join our team in the UK. You will handle customer inquiries, ensure timely package routing, and support daily operations with data entry and collaboration with teammates and supervisors.

The role emphasizes accuracy, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Competitive pay and development opportunities are offered.

Qualifications

• Strong communication and social skills are essential.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Fast-paced environment

Time management

Job description

FedEx Express UK Transportation Limited is hiring an Operations Support Agent to join our team in the UK. You will handle customer inquiries, ensure timely package routing, and support daily operations with data entry and collaboration with teammates and supervisors.

The role emphasizes accuracy, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Competitive pay and development opportunities are offered.