Customer Service Advisor

Candid Hire; Hessle; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

22 days holiday + Bank Holidays

BUPA Connect health cover

Pension scheme

Positive workplace culture

Long-term opportunities

Job summary

A logistics company based in the UK is seeking a Customer Service Representative to join its team. This role involves handling customer queries, resolving delivery issues, and supporting smooth operations. The ideal candidate should have previous customer service experience, particularly in logistics, and demonstrate strong communication and problem-solving skills. You will work in a fast-paced, team-oriented environment and enjoy benefits such as health cover and a pension scheme.

Qualifications

• Previous experience in a customer service role, preferably in logistics or supply chain.
• Ability to multitask and manage time effectively in a busy environment.
• Proficiency with IT systems and willingness to learn new tools.

Responsibilities

• Respond to customer queries via phone and email.
• Investigate and resolve delivery and service issues.
• Liaise with warehouse and transport teams for effective service.

Skills

Strong communication skills

Problem-solving skills

Multitasking

Comfortable using IT systems

Team player attitude

Job description

Join a growing logistics business based in Hull as a Customer Service Representative key role supporting the smooth running of operations and ensuring excellent service for both clients and customers. This is a fast-paced, varied role where no two days are the same!

The Role:

You will be part of a busy, friendly team handling customer enquiries, resolving delivery issues, and ensuring everything runs like clockwork. If you love problem-solving and making customers feel valued, this could be your perfect fit.

Key Responsibilities:

• Respond to customer queries via phone and email
• Investigate and resolve delivery and service issues
• Liaise with warehouse, transport, and third-party carriers
• Keep internal systems updated accurately and in real-time
• Maintain a professional, helpful approach at all times

What We’re Looking For:

• Previous experience in a customer service role (logistics or supply chain preferred)
• Strong communication and problem-solving skills
• Able to multitask in a busy environment
• Comfortable using IT systems and learning new tools
• A team player with a great attitude
• 22 days holiday (176 hours) + Bank Holidays
• BUPA Connect health cover from day one
• Pension scheme (auto-enrolment after 3 months)
• Positive and inclusive workplace culture
• Long-term opportunities in a stable and growing business

Apply now through Candid Hire we connect great people with great supply chain careers.

(Were keeping our client confidential at this stage full details will be shared with shortlisted candidates.)