Customer Services Advisor

lmerecruitment.vincere.io; Felixstowe; On-site; GBP 30,000 - 35,000; Full time

Job summary

Vincere in Felixstowe is seeking a Customer Services Advisor in Logistics to provide frontline support for customers. The role covers phone, email, and in-person service with immediate start, based in Felixstowe.

You will handle orders, bookings, and queries, work with internal and external colleagues to ensure smooth service delivery, and maintain accurate records. Aiming to improve processes and customer satisfaction, the role is a great entry into logistics customer care.

Qualifications

• Experience in customer service, call centre, or administration role.
• Ideal experience in logistics or transport.
• Excellent communication and interpersonal skills.
• Strong IT and data-entry accuracy.

Responsibilities

• Deliver outstanding customer service via phone, email, and in person.
• Accurately process orders, bookings, and customer requests.
• Resolve customer queries and issues promptly and professionally.
• Liaise with internal teams and external partners to ensure smooth service delivery.
• Maintain up-to-date records and documentation.
• Identify opportunities to improve processes, sales and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

IT literacy

Tools

CRM systems

MS Office

Job description

Customer Services Advisor in Logistics - Felixstowe Location: Felixstowe Hours: Monday - Friday, 8am - 5pm Salary: £30,000 Contract: Temp - Perm Start Date: Immediate

A bit about the company... Based in Felixstowe , the Company is a trusted freight and logistics partner known for fast, reliable service and strong local expertise. Their team delivers tailored solutions, proactive support , and seamless shipping for businesses across the region!

Key Responsibilities

• Deliver outstanding customer service via phone, email,
• and in person Accurately process orders, bookings, and customer
• requests Resolve customer queries and issues promptly and
• professionally Liaise with internal teams and external partners to ensure
• smooth service delivery Maintain up-to-date records and documentation Identify opportunities to improve processes, sales and
• customer satisfaction

What we're looking for:

• Previous experience in a customer service, call centre, or
• administration role (ideally within logistics or transport) Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail Confident using IT systems (MS Office, email, CRM systems,
• etc.) Ability to work as part of a team and independently Flexible and adaptable approach to work

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