Logistics Customer Experience Executive

Universal Business Team; Warwick; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Company car

Company pension

Discounted or free food

Free parking

On-site parking

Private medical insurance

Sick pay

Job summary

Universal Business Team is seeking a proactive, customer-focused professional for a full-time role in Warwick. You will be the first contact for client inquiries, handling orders from start to delivery while supporting sales administration.

Hours are 07:30-16:30, Monday to Friday. Benefits include a company car, pension, parking options, private medical insurance, and sick pay. Previous logistics experience is preferred to help grow client relationships and optimise services.

Qualifications

• Strong communication skills and attention to detail.
• Experience in logistics or customer service roles preferred.
• Ability to manage multiple client accounts and respond to inquiries promptly.
• Proactive, customer-focused approach and professional conduct.

Responsibilities

• Manage a portfolio of client accounts and deliver an exceptional customer experience.
• Act as the main point of contact for day-to-day account management.
• Build and maintain strong client relationships through regular communication.
• Process claims and resolve invoice queries efficiently.
• Coordinate transactional support with offshore teams.
• Deliver responsive customer service to drive satisfaction, retention, and growth.

Skills

Customer service

Sales admin

Account management

Communication

Attention to detail

Logistics

Problem solving

Job description

Universal Business Team is seeking a proactive, customer-focused professional for a full-time role in Warwick. You will be the first contact for client inquiries, handling orders from start to delivery while supporting sales administration.

Hours are 07:30-16:30, Monday to Friday. Benefits include a company car, pension, parking options, private medical insurance, and sick pay. Previous logistics experience is preferred to help grow client relationships and optimise services.