Customer Service Advisor - Transport & Logistics | Career Growth

Kinaxia Logistics Limited; Belper CP; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Life Assurance

Company Pension Scheme

Full Uniform & PPE Provided

Free Onsite Parking

Employee Assistance Programme (EAP)

Long Service Loyalty Awards (5, 10, 15

Job summary

Kinaxia Derby – Belper is seeking a Customer Service Advisor to join our busy team in Belper. You will deliver professional, responsive, first-class service, build strong customer relationships and work across the business to coordinate deliveries and quotes.

The role requires experience in customer service within transport/logistics, strong communication and problem-solving skills, and familiarity with CRM systems and data management.

Qualifications

• Experience in customer service, ideally within transport, logistics or warehousing.
• Working knowledge of CRM systems; Sage experience desirable.
• Familiarity with Stirling and Contrado software is advantageous.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage customer enquiries, complaints and escalated issues through CRM, resolving promptly.
• Maintain accurate records of interactions and track outcomes.
• Deliver outstanding service following policies and SLAs.
• Communicate clearly with customers at every stage.
• Collaborate with colleagues across the business.
• Coordinate delivery bookings and monitor timed deliveries.
• Provide customer quotations per pricing schedules.
• Update and maintain customer and operational data in systems.
• Ensure compliance with HR, GDPR and Health & Safety policies.

Skills

Customer service

Transport/logistics

CRM systems

Account management

Communication

Problem-solving

Relationship building

Organisational skills

Tools

Sage

Stirling

Contrado

Job description

Kinaxia Derby – Belper is seeking a Customer Service Advisor to join our busy team in Belper. You will deliver professional, responsive, first-class service, build strong customer relationships and work across the business to coordinate deliveries and quotes.

The role requires experience in customer service within transport/logistics, strong communication and problem-solving skills, and familiarity with CRM systems and data management.