Logistics Customer Service Advisor

Simply Jobsworth; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Jobsworth Recruitment is seeking a Customer Service Advisor to join a growing Birmingham-based logistics business. You will manage customer inquiries by phone and email, track consignments, and work closely with transport teams to resolve issues in a fast-paced environment.

The role emphasizes accuracy, proactivity and a professional, customer-focused approach, with full-time hours Monday to Friday. Experience in logistics or transport is advantageous but not essential; excellent IT and

Qualifications

• Previous customer service experience is advantageous.
• Confident telephone and email communication.
• Good IT and administration skills.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to work under pressure in a busy environment.
• Customer-focused approach.

Responsibilities

• Handle customer enquiries by phone and email.
• Deal with delivery and collection queries.
• Track consignments and provide customers with updates.
• Liaise with drivers, depots and transport partners.
• Identify and resolve delivery issues and delays.
• Proactively communicate with customers about changes or problems.
• Update internal systems and maintain records.
• Support operations to deliver high service levels.

Skills

Customer service

Telephone communication

Email communication

IT skills

Attention to detail

Problem solving

Work under pressure

Job description

Customer Service Advisor - Logistics

Location: Birmingham

Salary: £30,#removed# per annum

Hours: Full-time, Monday-Friday

Jobsworth Recruitment are currently recruiting for a Customer Service Advisor to join a successful and growing logistics business based in Birmingham.

This is a fantastic opportunity for an experienced customer service professional who enjoys working in a fast-paced environment and is confident dealing with customers, transport teams and operational queries.

The Role

You will be responsible for providing excellent customer service throughout the delivery process, keeping customers updated and working closely with the transport and operations teams to resolve any issues.

Key Responsibilities

• Handle customer enquiries by phone and email.
• Deal with delivery and collection queries.
• Track consignments and provide customers with accurate updates.
• Liaise with drivers, depots and transport partners.
• Identify and resolve delivery issues and delays.
• Proactively communicate with customers regarding any changes or problems.
• Update internal systems and maintain accurate records.
• Work closely with the operations team to ensure a high level of customer service.
• Build strong relationships with customers and provide a professional service at all times.

What We're Looking For

• Previous customer service experience is preferred.
• Confident telephone and email communication skills.
• Good IT and administration skills.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to work under pressure in a busy environment.
• A positive, professional and customer-focused approach.
• Logistics or transport experience would be advantageous but is not essential.

What's on Offer?

• £28,000 per annum.
• Birmingham-based role.
• Full-time, Monday-Friday.
• Opportunity to develop within a growing logistics business.
• Friendly and professional working environment.
• Excellent opportunity to build a career within the transport and logistics sector.