Logistics Customer Service Administrator

Culina Group; Crick; On-site; GBP 28,000; Full time

Job summary

A logistics and warehousing company in Crick is seeking a Customer Service Administrator to provide excellent service and manage customer queries. This full-time permanent role includes handling returns and supporting various administrative tasks. Ideal candidates will have strong communication and organizational skills along with proficiency in MS Office. The position offers competitive annual salary with benefits including a pension scheme, life assurance, and wellness programs.

Benefits

Annual Leave – 28 days inclusive of bank holidays

Pension scheme – 4% employer contribution

Life Assurance - 2 x annual salary

Wellness programme - confidential support

Eye Care Vouchers

Reward & Recognition programs

Everyday discounts for retailers

Qualifications

• Strong communication skills to build rapport.
• Computer literate with good working knowledge of MS Office.
• Excellent organisational skills in a busy environment.
• Flexible approach to meet business requirements.
• Ability to manage time effectively.

Responsibilities

• Point of contact for all customer queries.
• Respond to customer service emails.
• Communicate delivery times and options.
• Handle customer returns daily.
• Complete customer/client reports.
• Record non-conformance feedback.
• Circulate reports to stakeholders.
• Perform other administrative tasks.

Skills

Strong communication skills

Computer literate

Excellent organisational skills

Flexible and adaptable

Time management

Tools

MS Office

Job description

A logistics and warehousing company in Crick is seeking a Customer Service Administrator to provide excellent service and manage customer queries. This full-time permanent role includes handling returns and supporting various administrative tasks. Ideal candidates will have strong communication and organizational skills along with proficiency in MS Office. The position offers competitive annual salary with benefits including a pension scheme, life assurance, and wellness programs.