Logistics & Customer Experience Specialist

South57 Recruitment; Redditch; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Casual dress

Free parking

Job summary

South57 Recruitment is seeking a dedicated Logistics Administrator to join our team in person. You will handle customer and depot inquiries, provide product information, and ensure accurate service delivery. A strong customer-focused mindset and solid communication are essential.

Responsibilities include data analysis, account management, and collaboration with internal teams to resolve issues efficiently. Prior experience with Mintsoft WMS is preferred, and the role offers a stable 40-hour week

Qualifications

• Excellent written and verbal communication skills.
• Analytical ability to interpret data and identify insights.
• Organised with strong time management for multitasking.
• Proactive approach to delivering high-quality customer service.

Responsibilities

• Serve as first point of contact for customers/depots via phone, email, and live chat.
• Provide information about financial services products and solutions.
• Analyse customer data to spot trends and suggest improvements.
• Assist with account management, updates, troubleshooting, and complaints.
• Collaborate with internal teams to meet customer requirements.

Skills

Communication

Analytical thinking

Time management

Under pressure

Proactive attitude

Tools

Mintsoft WMS

Job description

South57 Recruitment is seeking a dedicated Logistics Administrator to join our team in person. You will handle customer and depot inquiries, provide product information, and ensure accurate service delivery. A strong customer-focused mindset and solid communication are essential.

Responsibilities include data analysis, account management, and collaboration with internal teams to resolve issues efficiently. Prior experience with Mintsoft WMS is preferred, and the role offers a stable 40-hour week