In-Person Logistics Admin & Customer Experience Specialist

South57 Recruitment; Crick; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Casual dress

Free parking

Job summary

South57 Recruitment is seeking a dedicated Logistics Administrator to join our client team in Crick. You will act as a first point of contact for customers and depots, respond to inquiries by phone, email, and live chat, and help resolve issues to maintain smooth operations.

Key tasks include data analysis to spot trends, supporting account management, and collaborating with internal teams. Mintsoft WMS knowledge is highly valued to deliver accurate guidance and effective service.

Qualifications

• Excellent written and verbal communication.
• Organised with strong time management.
• Able to handle multiple inquiries in a fast-paced environment.
• Proactive, with focus on high-quality customer service.
• Experience with data analysis to identify trends and issues.

Responsibilities

• Be the first point of contact for customers/depots via phone, email, and live chat.
• Provide information about financial services products and solutions.
• Analyse customer data to identify trends or issues and suggest improvements.
• Assist customers with account management, updates, troubleshooting, and complaints.
• Collaborate with internal teams to meet customer requirements.
• Maintain knowledge of policies, products, and regulations to give accurate advice.
• Utilise Mintsoft WMS knowledge to support operations.

Skills

Communication skills

Organised

Time management

Analytical skills

Proactive attitude

Customer service orientation

Ability to work under pressure

Mintsoft WMS knowledge

Tools

Mintsoft WMS

Job description

South57 Recruitment is seeking a dedicated Logistics Administrator to join our client team in Crick. You will act as a first point of contact for customers and depots, respond to inquiries by phone, email, and live chat, and help resolve issues to maintain smooth operations.

Key tasks include data analysis to spot trends, supporting account management, and collaborating with internal teams. Mintsoft WMS knowledge is highly valued to deliver accurate guidance and effective service.