Customer Service Executive (Logistics)

Diverse Talent Solutions Ltd; Belper CP; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life Assurance

Employee Assistance Programme

Lifestyle benefits/discounts

Pension scheme

Excellent working environment

Genuine career progression opportuniti

Job summary

Diverse Talent Solutions Ltd are currently seeking a Customer Service Executive for a fast-paced logistics environment. You will coordinate deliveries, log interactions in the TMS, and respond to customer inquiries with a focus on timely, effective resolutions.

Join a team that values resilience, clear communication, and building strong relationships with key accounts while contributing to overall service excellence and customer satisfaction.

Qualifications

• Experience in a logistics environment is essential.
• Strong communication skills are required.
• Previous key account/customer service experience is preferred.
• Resilience and ability to handle pressure.
• Ability to manage and resolve complaints effectively.

Responsibilities

• Take inbound calls from key accounts with inquiries, orders and queries.
• Work to customer KPIs on performance and resolutions.
• Log details onto the in-house TMS system and produce performance reports.
• Coordinate delivery bookings and monitor timed deliveries, communicating issues.
• Manage complaints and liaise with stakeholders for timely solutions.
• Communicate with clients internally/externally by phone, email and in person.
• Build relationships with clients and care for their needs.
• Provide practical and timely solutions to issues as they arise.

Skills

Logistics experience

Customer service

Key account handling

Resilience

Complaint handling

Solutions oriented

IT skills

Tools

TMS system

Job description

My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same. Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career.

Responsibilities

• Taking in bound calls from key account with enquiries, orders and queries
• Working to customer KPI's on performance and resolutions
• Logging details onto inhouse TMS system and producing performance reports
• Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues
• Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
• Communicating with clients internal/external via the telephone, email and face to face
• Building relationships
• Providing solutions

Skills required

• Experience of working within a logistics environment
• Strong communication skills
• Previous key account/customer service experience
• Resilience
• Able to deal with complaints
• Solution driven
• Strong IT skills

Working hours Monday - Friday 09.00 - 17.00

Benefits include

• Life Assurance
• Employee Assistance Programme
• Lifestyle benefits/discounts
• Pension scheme
• Excellent working environment
• Genuine career progression opportunities