Logistics Administrator

South57 Recruitment; Redditch; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Casual dress

Free parking

Job summary

South57 Recruitment is seeking a dedicated Logistics Administrator to join our team in person. You will handle customer and depot inquiries, provide product information, and ensure accurate service delivery. A strong customer-focused mindset and solid communication are essential.

Responsibilities include data analysis, account management, and collaboration with internal teams to resolve issues efficiently. Prior experience with Mintsoft WMS is preferred, and the role offers a stable 40-hour week

Qualifications

• Excellent written and verbal communication skills.
• Analytical ability to interpret data and identify insights.
• Organised with strong time management for multitasking.
• Proactive approach to delivering high-quality customer service.

Responsibilities

• Serve as first point of contact for customers/depots via phone, email, and live chat.
• Provide information about financial services products and solutions.
• Analyse customer data to spot trends and suggest improvements.
• Assist with account management, updates, troubleshooting, and complaints.
• Collaborate with internal teams to meet customer requirements.

Skills

Communication

Analytical thinking

Time management

Under pressure

Proactive attitude

Tools

Mintsoft WMS

Job description

Job Description:

Job summary

Working hours: 40hrs with potential early finish on Friday

We are seeking a dedicated and professional Logistics Administrator to join our team. This role involves engaging with clients/depots to provide exceptional support, resolve queries efficiently. The ideal candidate will possess excellent communication skills, be organised, and have a keen interest in delivering outstanding customer experiences. This paid position offers an opportunity to develop valuable skills within a dynamic environment.

Responsibilities

Act as the first point of contact for customers/depots via phone, email, and live chat, ensuring prompt and courteous assistance.

• Provide detailed information about our financial services products and solutions tailored to customer needs.
• Analyse customer data to identify trends or issues and suggest improvements for service delivery.
• Assist customers with account management, including updates, troubleshooting, and resolving complaints effectively.
• Collaborate with internal teams to ensure customer requirements are met efficiently and professionally.
• Maintain comprehensive knowledge of company policies, products, and industry regulations to deliver accurate advice.
• Strong knowledge of warehouse management systems (Mintsoft WMS)

Qualifications

Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally.

• Analytical skills to interpret customer data and provide insightful solutions.
• Organised with excellent time management abilities to handle multiple enquiries simultaneously.
• Ability to work well under pressure in a fast-paced environment.
• A proactive attitude with a commitment to delivering high-quality customer service. This role offers an engaging environment where your interpersonal skills and analytical abilities will be valued as you help build lasting relationships with clients while supporting the organisation s growth objectives.

Benefits:

• Casual dress
• Free parking

Experience:

• Transportation management systems: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person