Logistics Administrator

South57 Recruitment; Crick; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Casual dress

Free parking

Job summary

South57 Recruitment is seeking a dedicated Logistics Administrator to join our client team in Crick. You will act as a first point of contact for customers and depots, respond to inquiries by phone, email, and live chat, and help resolve issues to maintain smooth operations.

Key tasks include data analysis to spot trends, supporting account management, and collaborating with internal teams. Mintsoft WMS knowledge is highly valued to deliver accurate guidance and effective service.

Qualifications

• Excellent written and verbal communication.
• Organised with strong time management.
• Able to handle multiple inquiries in a fast-paced environment.
• Proactive, with focus on high-quality customer service.
• Experience with data analysis to identify trends and issues.

Responsibilities

• Be the first point of contact for customers/depots via phone, email, and live chat.
• Provide information about financial services products and solutions.
• Analyse customer data to identify trends or issues and suggest improvements.
• Assist customers with account management, updates, troubleshooting, and complaints.
• Collaborate with internal teams to meet customer requirements.
• Maintain knowledge of policies, products, and regulations to give accurate advice.
• Utilise Mintsoft WMS knowledge to support operations.

Skills

Communication skills

Organised

Time management

Analytical skills

Proactive attitude

Customer service orientation

Ability to work under pressure

Mintsoft WMS knowledge

Tools

Mintsoft WMS

Job description

Job summary

Working hours: 40hrs with potential early finish on Friday

We are seeking a dedicated and professional Logistics Administrator to join our team. This role involves engaging with clients/depots to provide exceptional support, resolve queries efficiently. The ideal candidate will possess excellent communication skills, be organised, and have a keen interest in delivering outstanding customer experiences. This paid position offers an opportunity to develop valuable skills within a dynamic environment.

Responsibilities

• Act as the first point of contact for customers/depots via phone, email, and live chat, ensuring prompt and courteous assistance.
• Provide detailed information about our financial services products and solutions tailored to customer needs.
• Analyse customer data to identify trends or issues and suggest improvements for service delivery.
• Assist customers with account management, including updates, troubleshooting, and resolving complaints effectively.
• Collaborate with internal teams to ensure customer requirements are met efficiently and professionally.
• Maintain comprehensive knowledge of company policies, products, and industry regulations to deliver accurate advice.
• Strong knowledge of warehouse management systems (Mintsoft WMS)

Qualifications

• Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally.
• Analytical skills to interpret customer data and provide insightful solutions.
• Organised with excellent time management abilities to handle multiple enquiries simultaneously.
• Ability to work well under pressure in a fast-paced environment.
• A proactive attitude with a commitment to delivering high-quality customer service. This role offers an engaging environment where your interpersonal skills and analytical abilities will be valued as you help build lasting relationships with clients while supporting the organisation’s growth objectives.

Benefits

• Casual dress
• Free parking

Experience

• Transportation management systems: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location

In person