Customer Service Executive (Logistics)

Diverse Talent Solutions Ltd; Stalybridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

22 days holiday + bank holidays

Life Assurance

Employee Assistance Programme

Lifestyle benefits/discounts

Pension scheme

Excellent working environment

Genuine career progression opportunit{

Job summary

Diverse Talent Solutions Ltd is seeking a Customer Service Executive for a fast-growing UK logistics business based in Stalybridge. You will work alongside operations, handling inbound customer queries, orders and bookings in a busy, fast-paced environment.

The role focuses on maintaining KPI performance, logging details in the in-house TMS, coordinating deliveries, and resolving complaints through clear, proactive communication.

Qualifications

• Experience in a logistics environment is advantageous.
• Excellent communication skills.
• Proven track record in key account or customer service.
• Resilient and able to handle complaints.
• Solution-focused with IT proficiency.
• Experience with in-house TMS or similar systems is a plus.

Responsibilities

• Taking in bound calls from key account with enquiries, orders and queries
• Working to customer KPI's on performance and resolutions
• Logging details onto inhouse TMS system and producing performance reports
• Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues
• Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
• Communicating with clients internal/external via the telephone ,email and face to face
• Building relationships
• Providing solutions

Skills

Logistics experience

Strong communication skills

Key account/customer service

Resilience

Dealing with complaints

Solution driven

Strong IT skills

Job description

09.00 - 17.00

My client is a fast growing logistics business with a network of 11 sites in the UK currently with further expansion plans on the horizon. You will be working alongside operations providing a professional & seamless service to their customers. You will be working in a fast paced environment where no two days are the same.

Due to further expansion they are seeking a customer service executive to join their friendly team. This is a fantastic opportunity for someone who is motivated and ambitious and looking to build a career.

Responsibilities

• Taking in bound calls from key account with enquiries, orders and queries
• Working to customer KPI's on performance and resolutions
• Logging details onto inhouse TMS system and producing performance reports
• Coordinate delivery bookings and monitor timed deliveries, proactively communicating and service issues
• Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution
• Communicating with clients internal/external via the telephone ,email and face to face
• Building relationships
• Providing solutions

Skills required

• Experience of working within a logistics environment an advantage
• Strong communication skills
• Previous key account/customer service experience
• Resilience
• Able to deal with complaints
• Solution driven
• Strong IT skills

Benefits include

• 22 days holiday + bank holidays
• Life Assurance
• Employee Assistance Programme
• Lifestyle benefits/discounts
• Pension scheme
• Excellent working environment
• Genuine career progression opportunities