Logistics Customer Experience Specialist

Maritime Transport; Corringham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company in the UK is seeking a Customer Service Operator at its London Gateway Depot. The role involves managing daily customer volumes and ensuring high standards of service are maintained. Candidates should possess excellent communication skills and a working knowledge of IT systems, including Microsoft Excel. This position offers a competitive salary, annual reviews, and various employee benefits, making it a rewarding opportunity for those looking to progress in the transport industry.

Benefits

Competitive salary

Annual salary review (discretionary)

Annual bonus (discretionary)

25 days holiday plus 8 bank holidays

Life assurance cover

Group personal pension

Employee assistance programme

Discounts on MSC cruises

Weekly lottery with cash prize

Qualifications

• Understanding of the transport industry preferred but not essential.
• Experience in dealing directly with customers is a plus.

Responsibilities

• Managing daily volumes for customers.
• Addressing internal staff issues effectively.
• Ensuring high customer service standards externally.

Skills

Excellent communication skills

Experience in customer service

Working knowledge of IT systems

Proficiency in Microsoft Excel

Job description

A leading logistics company in the UK is seeking a Customer Service Operator at its London Gateway Depot. The role involves managing daily customer volumes and ensuring high standards of service are maintained. Candidates should possess excellent communication skills and a working knowledge of IT systems, including Microsoft Excel. This position offers a competitive salary, annual reviews, and various employee benefits, making it a rewarding opportunity for those looking to progress in the transport industry.