Logistics Coordinator

Ortho Clinical Diagnostics; Shefford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading diagnostics company is looking for a Distribution Coordinator in the UK to manage logistics for finished goods orders, ensuring seamless delivery and addressing customer issues. The ideal candidate will have a degree in Supply Chain or related fields and at least 1 year of logistics experience. The role, offered on a 6-month fixed-term contract, requires excellent communication skills and a customer-oriented approach. You will work closely with various teams to ensure efficient order management.

Qualifications

• Minimum 1 year of relevant experience in Logistics, Distribution, or Transport.
• Excellent verbal and written communication skills, including soft skills.
• Fluent in English.

Responsibilities

• Manage logistics and transport aspects from order entry to final delivery.
• Respond to order enquiries and report delays effectively.
• Act as interface between Customer Service and Supply Chain.

Skills

Customer-orientated

Organization skills

Teamwork

Communication skills

Understanding of export & customs regulations

Education

Bachelor to Master degree in Supply Chain, Business, Logistics or Transport

Tools

Word

Excel

ERP systems

Job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world‑leading in vitro diagnostics company with award‑winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Join our amazing team as our next Distribution Coordinator and help drive our success forward!

Distribution Coordinator is key to delivering a seamless customer experience—managing finished goods orders from initial entry or receipt by Customer Service through to final delivery across global markets. In this dynamic role, you orchestrate all logistics and transportation activities to provide best‑in‑class service in the most efficient way. You’ll work closely with Customer Service, Planning, Quality, Warehouse teams, Carriers, 4PL (Alis), and customs to keep every order moving smoothly. Additionally, you will handle non‑product–related customer complaints, ensuring quick, thoughtful resolutions. This role offers the opportunity to make a real impact—ensuring the right products reach the right customers at the right time!

What you’ll be doing in your new role:

• Responsible to manage all the logistic & transport aspects from order entry (affiliate markets) or order receipt by Customer Service (direct & distributors markets) to final delivery of products to customers, which include the synchronization of the order release to the warehouse, the management of specific customer requirements as well as the coordination of the logistics documents, the carriers booking/scheduling and the customs activities.
• Responds to order enquiries, advises any potential delays / impact in timely manner and address resolution with relevant key stakeholders.
• Acts as primary interface between Customer Service and Supply Chain / Ortho organization as it comes to deliver orders to customers.
• Monitors the orders (and especially the aging orders) to ensure allocated orders are transmitted to the warehouse and that validated orders at 3PL are shipped (potential scrap mitigation).
• Manages customer non‑products related complaints and champion resolution.
• Executes product return and credit note as well as ensure that all procedures and working instruction are kept up to date.

The individual:

• Bachelor to Master degree – specialized in Supply Chain, Business, Logistics or Transport.
• At least 1 year+ of relevant experience in Logistic, Distribution, Transport with good understanding of pan‑European logistic organization.
• Customer‑orientated.
• Organization: well organized, good sense of priorities & multi‑tasking.
• Teamwork: able to work in a team, including remote colleagues.
• Communication: excellent verbal & written communication skills (including soft skills).
• Good understanding of export & customs regulations.
• Committed & flexible.
• Languages: Fluency in English.
• Computer literate and working knowledge of software such as Word and Excel, ERP knowledge.

The role is offered on a 6-month fixed‑term contract basis.

The role is based in Pencoed, Wales or Galway, Ireland.

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