Local Service Manager

Sanctuary; Tees Valley; On-site; GBP 40,000 - 44,000; Full time

Job summary

A supportive living organization in Tees Valley is seeking a Local Service Manager to lead team operations and manage service delivery for young people. This role requires strong leadership qualities and interpersonal skills, with a focus on developing partnerships and ensuring a nurturing environment. The organization offers comprehensive training and a robust benefits package, making it a unique opportunity to inspire change in the lives of young individuals.

Benefits

Occupational sick pay

24/7 employee advice service

Contributory pension plan

25 days annual leave

Cycle to Work scheme

Qualifications

• Previous experience in a managerial role within a similar service.
• Ability to remain calm under pressure and effectively communicate.
• Hands-on approach to support and development of service users.

Responsibilities

• Lead the delivery of the service by managing the team.
• Develop relationships with partners and stakeholders.
• Oversee financial performance and manage budgets.

Skills

Managerial experience

Interpersonal skills

Leadership

Problem-solving

Strong communication

Compassionate and caring

Job description

Local Service Manager

25-25a Victoria Road, Hartlepool, Cleveland, TS26 8DB

£40,904 (rising to £43,057 after 12 months, subject to satisfactory performance)

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Local Service Manager at our Young People Schemes. We're passionate about creating safe, nurturing environments where young people can grow, achieve, and feel empowered. Safeguarding is at the heart of everything we do, and we expect every team member—whether staff or volunteer—to share our unwavering commitment to promoting the welfare of children and young people.

"We'll support you to be your best with us"

This isn't just a job. It's a chance to be a positive role model, to inspire change, and to help young people realise their potential. Supporting them through challenges while celebrating their achievements makes this work truly meaningful. We'll invest in you with comprehensive training, career development opportunities, and a benefits package designed to help you thrive—just like the young people we support.

Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for and we expect all employees and volunteers to share this commitment. Therefore, all appointments are made subject to satisfactory Disclosure and Barring Service, qualification and pre‑employment checks.

The role of Local Service Manager includes:

• Leading the overall delivery of the service, by managing the team and liaising with the Area Service Manager
• Developing and maintaining relationships with partners, key stakeholders and external agencies
• Overseeing the overall delivery of the service
• Working closely with our internal and external partners to achieve KPIs
• Managing the service's financial performance and budget
• Managing recruitment, performance and development of staff
• Providing flexibility around working hours as required by the service
• Responsibility for health and safety in the service
• Travel required; a full valid driving licence essential

Skills and experience

• Previous experience in a managerial role within a similar service, demonstrating strong interpersonal, leadership and problem‑solving skills
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring and hardworking with a hands‑on approach to support
• Experience of supporting service users in a personalised way to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners

Benefits

• Your Mind and Body
  • Occupational sick pay after 12 months' service (for those on contracted hours only and subject to qualifying period)
  • Confidential 24/7 employee advice service (includes medical and legal advice)
  • Well‑being resources through employee platforms including Aviva Digicare
  • Cycle to Work scheme
• Your Financial Wellbeing
  • Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
  • Exclusive discounts through our e‑hub platform
  • Contributory pension plan, matched up to 7%
  • Life assurance
  • Enhanced parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period
• Your Job
  • 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
  • Growth and development through comprehensive training and internal career opportunities
  • Inclusion in staff networks such as the Parent Network and Disability Network
  • Loyalty recognition scheme for 12 months' service onwards

Application instructions

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed after employment has commenced.

As part of your application, you must upload a cover letter alongside your CV. Your cover letter should: explain your reasons for wanting to work with young people; outline why you are keen to work in this specific role. Applications without a cover letter may not be considered.

Inclusive Recruitment

Inclusion is one of our core values. We encourage and welcome applications from diverse backgrounds and offer adjustments throughout the application process in line with Sanctuary's Disability Confident employer status. We work with the Home Office to prevent illegal working and will pay for an enhanced Disclosure and Barring Service check if successful.

Legal Notice

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.