Local Service Manager

Sanctuary Group; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused support organization is seeking a Local Service Manager to oversee services across the Gravesend, Chatham, and Faversham areas. The role involves managing staff, financial performance, and developing partnerships to enhance service delivery. Ideal candidates will have experience in a CQC registered managerial role and a compassionate approach to support users in achieving independence. This opportunity includes comprehensive training, growth opportunities, and a supportive work environment.

Benefits

Occupational sick pay after 12 months

Confidential 24/7 employee advice service

Cycle to Work scheme

25 days annual leave

Training and career development opportunities

Loyalty recognition scheme

Qualifications

• Experience in a CQC Registered managerial role within a similar service.
• Understanding of supported accommodation services.
• Ability to remain calm under pressure.

Responsibilities

• Lead overall service delivery and manage team performance.
• Develop relationships with partners and stakeholders.
• Oversee financial performance and manage service budgets.
• Manage recruitment, staff performance, and development.

Skills

CQC Registered managerial role experience

Knowledge of supported accommodation

Strong communication skills

Hands-on support approach

Ability to work with service users

Effective liaising with partners

Full valid driving licence

Job description

Overview

Local Service Manager (Registered Manager) – Church House, Cyprus Road, Faversham, Kent, ME13 8HB

37.5 hours per week

Sanctuary Supported Living is recruiting to oversee three services across the Gravesend, Chatham and Faversham areas with a total of 25 service users. These services vary from Homelessness, Mental Health and Learning Disability.

Sanctuary Supported Living specialises in delivering a wide range of personalised housing and support services to help people across England to live as independently as possible.

We are a not-for-profit national organisation with a local heart, focused on supporting people on their journey to independence. Your work can make a real difference – for the long-term.

“We’ll support you to be your best with us”

We put people first and strive to create a workplace where you feel valued, supported, and inspired.

Responsibilities

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with partners, key stakeholders and external agencies
• Overseeing the overall delivery of the services
• Working closely with our internal and external partners to achieve KPI’s
• Overseeing the service’s financial performance and managing the budget
• Managing the recruitment, performance and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service

Skills and experiences (Qualifications)

• Previous experience of working in a CQC Registered managerial role within a similar service
• Knowledge of supported accommodation
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring, and hard working with a hands-on approach to support
• You will have experience of working in a personalised way supporting service users to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Travel is a requirement of the role; therefore, a full valid driving licence is essential

Benefits

• Your Mind and Body
  • Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period)
  • Confidential 24/7 employee advice service (Includes medical and legal advice)
  • Wellbeing resources through our employee platforms including Aviva Digicare
  • A greener commute with our Cycle to Work scheme
• Your Financial Wellbeing
  • Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
  • Exclusive discounts through our e-hub platform
  • Securing your future with our contributory pension plan, matched up to 7%
  • Life assurance
  • Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period
• Your Job
  • 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
  • Growth and development with us through comprehensive training and internal career opportunities
  • Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
  • Loyalty recognition scheme for 12 month’s service onwards

Additional information

Job Reference: 225632

#CommercialSanc

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don’t forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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