Lobby Host & Guest Concierge: Warm Welcomes & Upsell

Village Hotels; Kingswells; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Leisure club membership

Discounted hotel stays

Food & Drink discount

Wagestream access

Birthday day off

Team events

Job summary

Village Hotels is seeking an enthusiastic Reception Host to greet guests, guide them through self-check-in, and resolve issues with warmth and professionalism. You will actively upsell Food & Beverage and events, while maintaining a pristine lobby and handling cash responsibly.

Previous hotel experience is welcome but not essential; the right attitude, energy, and people skills are what matter most. A supportive training environment and growth opportunities are offered within Village Hotels.

Qualifications

• Personality and energy matter more than experience.
• Ability to engage guests warmly and resolve issues on the spot.
• Comfort with guiding guests to self-check-in and using the lobby tech.

Responsibilities

• Own the lobby as the main host with a warm, helpful presence.
• Guide guests to self-check-in terminals and assist with tech as needed.
• Turn complaints into positive outcomes using emotional intelligence.
• Upsell Food & Beverage, meetings, and events to guests.
• Maintain front-of-house standards and handle cash securely.

Skills

Customer service

Hospitality

People skills

Emotional intelligence

Upselling

Cash handling

Approachability

Job description

Village Hotels is seeking an enthusiastic Reception Host to greet guests, guide them through self-check-in, and resolve issues with warmth and professionalism. You will actively upsell Food & Beverage and events, while maintaining a pristine lobby and handling cash responsibly.

Previous hotel experience is welcome but not essential; the right attitude, energy, and people skills are what matter most. A supportive training environment and growth opportunities are offered within Village Hotels.