Lobby Ambassador

The Lowry Hotel; Salford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent five-star hotel in Salford seeks a Lobby Ambassador to join their Front of House team. This guest-facing role includes welcoming and attending to guests' needs, ensuring a high standard of service during their stay. The ideal candidate should have experience in a similar role with strong guest care skills. Benefits include uniforms, meals on duty, and discounts on food and drinks. The position requires flexibility in working hours, including weekends and shifts.

Benefits

Uniform provided

Meals on duty

50% off food and drink

Qualifications

• Previous experience in a similar Front of House role required.
• Standards-driven with the ability to use initiative.
• Clean driving licence preferred.

Responsibilities

• Receive, register and room guests on arrival.
• Attend to guest requests and cashiering needs.
• Ensure high standard of guest care and service.

Skills

Guest care

Social skills

Sales experience

Customer service

Tools

Opera

Google Docs

Job description

Overview

The exciting role of Lobby Ambassador has arisen within the Front of House team at the five-star Lowry Hotel - Manchester's Iconic five-star hotel. Working in the Lobby and Reception this guest-facing role involves working as part of the Front of House team ensuring all guests of the hotel receive professional individual service throughout their journey through the hotel.

The role involves receiving, registering and rooming guests on arrival to the hotel and attending to all their requests including cashiering requirements throughout their stay and ensuring a good impression remains as the guest departs. The role involves the highest standard of guest care and a personalised professional service at all times. The front of house team are the first point of contact for all guest needs and challenges.

Responsibilities

• Receive, register and room guests on arrival.
• Attend to guest requests including cashiering requirements throughout their stay.
• Ensure a high standard of guest care and personalised, professional service at all times.
• Act as the first point of contact for guest needs and challenges within the Front of House team.

Qualifications

• Previous experience in a similar Front of House role and excellent guest care and social skills.
• Standards-driven with the ability to use initiative and work as part of a dynamic team.
• Own clean driving licence preferred; knowledge of Opera preferred but not required (full training will be provided).
• Hours of work are on a shift basis including weekends, early starts and late finishes.

Key Information

• Brand Pillars: Iconic, Individual and Intuitive service delivery.
• Service commitments in return for commitment to five-star service and standards include training and development opportunities, hotel discounts, uniforms and meals on duty.
• The Lowry Hotel is renowned for comfort, privacy and understated service with contemporary interiors and style.

Benefits

• Uniform and meals on duty provided.
• Unique team member discount rate and 50% off all food and drink. Friends and family discount also available.
• Access to discounted rates with Millennium and Copthorne Hotels.
• Access to online training facilities with Flow.
• Death in service benefit for contracted employees.

Equal Opportunity

The Lowry Hotel is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments please contact. You must meet the legal requirements to work in the UK.

Additional Information

Key Skills Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing.

Employment Type: Full-Time

Experience: years

Vacancy: 1