Live Service Engineer | Batch & Incident Expert

CBSbutler Ltd.; Telford; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A technology recruitment agency is seeking a Live Service Engineer to join a critical service team in Telford. This hybrid role involves providing live service support, managing batch processes, and resolving incidents efficiently. Candidates should have strong technical skills in PL/SQL and Java, as well as experience in service environments. Successful candidates will need SC clearance and should thrive in cross-functional collaborative settings. Competitive daily rate offered.

Qualifications

• Strong technical expertise in PL/SQL and Java.
• Proven track record in live service environments.
• Experience with ServiceNow for incident triage.

Responsibilities

• Provide live service support for the CESA service.
• Investigate and resolve incidents without breaching SLAs.
• Manage and monitor batch scheduling processes.
• Perform daily checks and triage ServiceNow tickets.
• Support patching and failover activities.
• Collaborate with cross-functional teams to devise solutions.

Skills

PL/SQL and Java

Live Service Support experience

ServiceNow

Batch scheduling tools

Strong problem-solving skills

Job description

A technology recruitment agency is seeking a Live Service Engineer to join a critical service team in Telford. This hybrid role involves providing live service support, managing batch processes, and resolving incidents efficiently. Candidates should have strong technical skills in PL/SQL and Java, as well as experience in service environments. Successful candidates will need SC clearance and should thrive in cross-functional collaborative settings. Competitive daily rate offered.