Live Operation Engineer

Harvey Nash Group; Glasgow; Remote; GBP 100,000 - 125,000; Full time

Job summary

A tech consultancy is seeking a Live Operations Engineer for a contract role in Glasgow. You will be responsible for ensuring smooth product launches, debugging, and quality assurance while closely collaborating with both technical and non-technical teams. The ideal candidate will have extensive knowledge of AWS infrastructure and experience in project managing live issues. This position is predominantly remote with a duration of 6 months and a day rate up to £560.

Qualifications

• At least 2 years experience with AWS cloud infrastructure and microservices.
• Hands-on experience with production issue diagnosis.
• Advanced skills in writing clear operational strategies.

Responsibilities

• Design and implement tests and debugging for software.
• Collaborate closely with engineers for smooth product launches.
• Monitor software development stages to maintain quality standards.
• Diagnose live issues and communicate with stakeholders for urgent fixes.

Skills

Advanced knowledge of software support/development methodologies

Experience in writing operational runbooks

Experience with BAT and UAT

Experience in debugging production defects

Experience with AWS cloud infrastructure

Working with relational databases (MySQL)

Job description

Live Operations Engineer - Glasgow (Mostly Remote) - Public Sector - Outside IR35

Day Rate - up to £560

Duration - 6 months with a view to extend

Harvey Nash's Client are hiring a contract Live Operations Engineer, you will be responsible for:

• Designing and implementing tests, debugging, and defining corrective actions, and making our stack regression proof.
• You will work closely with engineers to make sure releases and product launches run smoothly and meet the requirements of the Product.
• Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards, and also work close with the management/exec teams in implementing Quality Assurance strategies.
• You will lead on working with both business and technical colleagues to diagnose live issues, identify appropriate fixes and align with Product Owners and Delivery Managers to prioritise any urgent fixes.

Skills & Experience Required

• Advanced knowledge of software support/development methodologies, tools, and processes
• Experience in writing clear, concise, and comprehensive operational runbooks and support strategies
• Demonstrable experience of taking live issues through the Software Development Lifecycle from diagnosis to delivering to the end user
• Hands‑on experience with BAT and UAT in advance of release to live.
• Hands‑on experience with co‑ordinating with technical and non technical stakeholders assuring readiness for releases to live.
• Experience in debugging and working with engineers to diagnose and fix production defects.
• Experience in acting a first technical port of call for investigation into production issues.
• At least 2 years experience within the last 5 years of AWS cloud infrastructure, relational databases (ideally MySQL) and working within projects who build and maintain Java applications based on a microservice architecture.

Desirable Skills

• Awareness of tech stack non core to role: React, Typescript
• Experience of engaging business users to perform root cause analysis of production issues via screen sharing, understanding user behaviour etc.
• Able to clearly describe the underlying cause of production issues to technical and non technical stakeholders at all levels from business end user to senior management.

Please note that a BPSS clearance is required to start this role.