Litigation Claims Handler

Aviva plc; Leeds; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Pension up to 14%

25 days holiday

Private medical cover

Share plan

Aviva discounts

Job summary

Aviva plc, through its DLG Legal Services, is seeking a Litigation Claims Handler in Leeds for an 18-month secondment. You will manage a caseload of road traffic accident claims, assess liability and risk, gather evidence, and guide cases toward a fair outcome.

You’ll liaise with insurer clients and policyholders, explain court processes clearly, and ensure cases progress within court directions while maintaining service levels and quality client service.

Qualifications

• Claims handling experience in insurance or law firm.
• Knowledge of Civil Procedure Rules and Pre-Action Protocols.
• Clear communication skills by phone and in writing; explain legal information simply; manage claims via OCMC portal.
• Good organisation and ability to prioritise deadlines and workload.
• Experience using a case management system and meeting targets.

Responsibilities

• Manage your own caseload of litigation road traffic accident claims.
• Assess liability, claim value and risk; gather evidence and decide next steps.
• Explain the court process to clients and policyholders; keep them updated.
• Work with insurer clients to ensure cases progress in line with court rules and directions.
• Balance high-quality client service with service level targets and efficient case management.

Skills

Claims handling

Civil Procedure Rules

Pre-Action Protocols

Clear communication

Organisation

Case management system

Job description

Litigation Claims Handler - Salary circa £30,000

Location: Leeds

18 month secondment

This is a great job for someone who has claims handling experience and is ready to take ownership of litigation road traffic accident claims. You’ll use your judgement to move cases forward, support clients and policyholders, and work towards the right outcome.

We support you to shine DLG Legal Services is a legal services business, wholly owned by Aviva plc but operating independently as a law firm that is fully regulated by the Solicitor Regulation Authority. Joining us means combining the expertise of a specialist law firm with the support and opportunities that come from being part of Aviva.

A bit about the job:

You’ll join DLG Legal Services, managing your own caseload of litigation road traffic accident claims and delivering a high-quality service for our insurer clients. The role involves assessing liability, claim value and risk, gathering evidence and deciding the best way to move each case forward. A big part of the job is keeping clients and policyholders updated, explaining the court process clearly and helping them understand what happens next. Working closely with our insurer clients, you’ll manage cases in line with court rules and directions to reach the right outcome. Throughout, you’ll balance great client service with meeting agreed service levels and managing cases efficiently.

Skills and experience we’re looking for:

• Claims handling experience gained within an insurance company or law firm.
• Knowledge of the Civil Procedure Rules and Pre-Action Protocols, with experience assessing liability and claim value.
• Clear communication skills, with the ability to explain legal or technical information simply by phone and in writing, and an understanding of managing claims through the OCMC portal.
• Good organisation and attention to detail, with experience managing competing priorities, deadlines and your own workload.
• Experience using a case management system and working towards agreed targets or service levels.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Starting salary circa £30.000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discount
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of our time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].